Ordering

Please be aware that placement of an order does not guarantee shipment: sometimes our goods sell out faster than we can update on our website. In case goods are sold out, it is always best to make a pre-order. We will send you the item as soon as it gets in. There is no minimum for orders. Please, do not order by phone!

How to Order

Orders can be placed through the website using the online shopping cart, regular mail, e-mail or by fax. We do not take orders by phone to avoid miscommunication as well as to increase order processing efficiency. When you place an order online, add items to your shopping cart. Enter your zip code and click Recalculate to determine the total cost of your order. At Checkout, you have the option of submitting your order and credit card information via a secure ordering system (SSL) or you can print out the information and then fax or mail it in to us.

Information we need

Make sure your name, address, phone number and credit card information is filled in correctly. Please keep a space after every 4 numbers of your credit card number. In case you want to send a gift to someone, make sure you include the full name and address of the gift recipient. From you we only need a name, phone number and credit card information. It is possible to include a card and message.

Multiple Orders (Orders to be shipped to different addresses)

Each order is treated as a separate and distinct transaction. If you want to make several orders to be shipped to different addresses, you will have to place the orders one at a time.

What to expect on an order

All orders are sent by FedEx ground, unless otherwise requested (exceptions are written below, for frozen and refrigerated foods). From January till mid-October we ship orders once or twice a week (on Tuesdays, Wednesdays or Thursdays). During the holiday season, from Mid-October until December we ship orders daily. However, you have to keep in mind that FedEx doesn't work on weekends. Besides that, our store is closed on Sundays and Mondays, so we won't be able to send your order on these days.

Hawaii, Puerto Rico and International orders will not be sent by Fedex. These orders are sent by the United States Postal Service.

Frozen and refrigerated foods

In general, all items are non-returnable. However, if an item needs to be returned, which will be at the customer's expense, it has to be done within 7 days. A full credit will be applied, minus shipping costs, to your credit card.

How do I return a product that I purchased on-line?
It's easy to return an item for an exchange or refund. Indicate the reason for your return on the back of your packing slip. Please repack your order, enclose the packing slip or a Copy , secure the package and mail to:

Holland Pastry shop
524 South Bascom ave
San Jose CA, 95128

We'll credit the value of the item and any taxes you were charged. Shipping charges are non-refundable.

The goods must be unopened and in perfect condition in order for you to receive a refund.

Other information

If you would like to order directly from the 2003-2005 catalog using an order form, you can download the order form as a PDF file*. If you cannot download a PDF file, then download the order form as a Word file.

*You will need Adobe Acrobat Reader to view and/or print the PDF file. Click on the "Get Acrobat Reader" button to download a version.

All prices subject to change without notice.